How do I check my order status?
To check the status of your order please contact your Personal Stylist or our Customer Service group at 1 866-789-5381.
Why can’t I order custom shirts, trousers or suits online?
We want to ensure that your garments fit correctly, and that you are completely satisfied.
For Custom Shirts, new clients must meet with a Personal Stylist for a 10-point measurement that will guarantee the perfect fit. Because of this, customers must receive
their first shirt and approve the fit. Once a client has received this first shirt, additional custom shirts may be ordered online.
At the current time, however, trousers and suits are unavailable to order online. Please contact your Personal Stylist to place an order.
If you don't have a Personal Stylist yet, simply visit our Personal Stylist Locator tool to locate one near you.
How do I determine the shipping charges on my order?
J.Hilburn applies the standard UPS ground shipping of $7.50. If you would like to request expedited shipping please contact our Client Support department at 1-866-789-5381.
How do I update my shipping address on an order?
Please contact your Personal Stylist immediately to update or change the shipping address on an order.
Does J.Hilburn ship internationally or conduct international business?
Currently, J.Hilburn only ships and conducts business within the continental US.
What is the timeframe for delivery on custom shirts, trousers and suits?
Custom shirts, trousers and suits are individually cut and fit just for you; these items are typically delivered within 4 to 6 weeks.
What is the timeframe for delivery on custom belts?
Our custom fit belts are typically delivered within 6 to 8 weeks.