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Customer Support Specialist

We are looking for:

We are currently looking for a Client Service Representative – Stylist Care to join our team. Stylist Care Representative provides outstanding service to J. Hilburn Stylists and Clients through phone calls, and emails. You will search for ways to improve the Stylist and Client experience and work with others within the company to make it happen. To be successful in this position, the individual will need to be a problem solver, patient, persuasive, conscientious, able to multi-task and have strong communication skills (verbal and written).

Core Responsibilities:
• Respond to Stylist and Client needs via phone and email in a timely manner and ensure the Stylist and Client receives accurate information and an optimal experience for their issue and/ or need
• Recommend potential products or services to management by collecting Client information and analyzing Stylist needs
• Provides Stylists and Clients with up-to-date information regarding product and promotions
• Assure that a positive image is projected in all dealings internal and external
• Cross train in other areas within J. Hilburn to improve knowledge of the company
• Works on various projects as assigned


Required Education and Experience:
• One year of sales/customer support experience
• Bachelor’s Degree in Fashion Merchandising, Business or related field is highly preferred
• Experience with Microsoft office (Word, Excel, Outlook)
• Able to work 2 weekends each month

Required Skills and Abilities:
• A naturally compassionate and patient demeanor
• Excellent communication, organization, and customer service skills
• Ability to empathize with and prioritize Client needs
• Ability to research complex issues using multiple systems
• Self-motivated and focused with a strong positive and confident attitude
• Excellent problem solving and analytical ability
• Must be able to work within a team environment and with other teams/departments
• Values - honesty, transparency, respect, and empathy

Travel: Minimal to no travel is anticipated for this position.

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