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Privacy Policy

This policy covers how J.Hilburn treats personal information that J.Hilburn collects and receives, including information related to your past use of J.Hilburn products. Personal information is information about you that is personally identifiable like your name, address, email address, and/or phone number, and that is not otherwise publicly available. This policy does not apply to the practices of companies that J.Hilburn does not own or control, or to people that J.Hilburn does not directly employ or manage.

Collecting Information

J.Hilburn collects personal information when you register with J.Hilburn, when you visit J.Hilburn pages or the pages of certain J.Hilburn partners, and when you enter promotions or sweepstakes. Because we sell items online, have credit card sales, and have physical stores, personal information will be collected in the context of any sale, whether online or in store. J.Hilburn may combine information about you that we have with information we obtain from business partners or other companies. When you register, we ask for information such as your name, email address, birth date, zip code, occupation, industry, and personal interests. Once you register with J.Hilburn and sign in to our services, you are not anonymous to us. J.Hilburn automatically receives and records information on our server logs from your browser, including your IP address, J.Hilburn cookie information, and the page you request. J.Hilburn uses information for the following general purposes: to customize the content you see, fulfill your requests for products and services, improve our services, contact you for promotional purposes, conduct research, and provide anonymous reporting for internal and external clients.

Cookies

J.Hilburn may set and access J.Hilburn 'cookies' on your computer. We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. You have the option to disable cookies in your web browser.

Your Information

You can edit your J.Hilburn account information at any time. We reserve the right to send you certain communications relating to the J.Hilburn service, such as service announcements and administrative messages that are considered part of your J.Hilburn account, without offering you the opportunity to opt-out of receiving them. You can delete your account by contacting J.Hilburn at customerservice@jhilburn.com to no longer receive these messages.

You will receive Promotional Emails from J.Hilburn also as part of your account. You may opt-out of receiving these Promotional Emails by following the “Unsubscribe” opt-out instructions found at the bottom of these emails or filling out this form.

We will endeavor to comply with your request as soon as reasonably practicable. Please note that if you opt-out as described above, we will not be able to remove personal information from the databases of Independent Personal Stylists or third parties with which we have already shared personal information (i.e., to which we have already provided personal information about you as of the date that we implement your opt-out request). If you wish to cease receiving marketing-related emails from such Independent Personal Stylists or third parties, please contact such Personal Stylists or third parties directly or utilize any opt-out mechanisms set forth in their respective privacy policies or marketing-related emails.

Contact Us

If you communicate with us through the "Contact Us" link on this site, we may ask you for information such as your name, email address, zip code and telephone number. We use this information to respond to and communicate with you about your questions and comments concerning any J.Hilburn product or service.

Customer Assistance

You may call our customer service line for information about our products or personal shopping advice. If you do so, we may ask you for information such as your name, email address, postal address, telephone number and, if you choose to make a purchase, your payment card information. We use this information to respond to your request and process your transaction.

Confidentiality and Security

We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. We have physical, electronic, and procedural safeguards to protect personal information about you.

Protecting Your Information

J.Hilburn does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances:

  • We provide the information to trusted partners who work on behalf of or with J.Hilburn under confidentiality agreements. These companies may use your personal information to help J.Hilburn communicate with you about offers from J.Hilburn and our marketing partners.
  • We will use your information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;
  • We will use or share your information as we believe necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person or property, violations of J.Hilburn's Terms of Use or this Privacy Policy, or as otherwise necessary or required by law.

Children's Privacy

This website is not directed to children under the age of thirteen and we do not knowingly collect personal information from children under the age of thirteen on the site. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen on this site, we will delete the information from our records or if you become aware that we have inadvertently received personal information from a visitor under the age of thirteen on this site, please contact J.Hilburn at customerservice@jhilburn.com.

Policy Updates

J.Hilburn may update this policy. It is your responsibility to check periodically for any changes we may make to this policy. Your continued use of this site following the posting of changes to these Terms of Use or other policies means you accept the changes.