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Manager of Training

We are looking for:

Job Summary

The Manger of Training at J. Hilburn is responsible for the assistance in creating and developing the strategy and execution of the Company’s training focused on driving the success of J.Hilburn’s independent Stylists. Stylist’s success is measured by increasing personal sales, team building through recruiting new Stylists, onboarding new Stylists successfully, increasing team sales, and Stylist Rank Advancement in the Stylist Career Plan. The Manager of Training will lead a team of two and be responsible for the execution of the training strategy, delivery of training, measure program effectiveness, and monitor results to ensure our independent Stylists in the field have the knowledge and skills to grow their sales and ensure a positive J.Hilburn experience for each Client. This individual will need to interact effectively with the Company’s leadership, product development, sales, marketing, and technology teams internally and our independent Stylists in the field.

Core Accountabilities and Responsibilities

• Assess knowledge gaps of Stylists and Leaders to drive training initiatives.
• Lead and develop training content and materials working with Subject Matter Experts (SMEs) in Sales, Recruiting, Leadership, Product, Marketing, Fit, Stylist Care, and Technology.
• Direct, coach, support, and delegate appropriately to develop training content.
• Develop trainings across all channels.
• Work with Company employees and independent Stylists who are SMEs to develop training content.
• Identify field leaders who are SMEs to deliver field training where appropriate such as, product, sales, leadership, recruiting, and new Stylist training.
• Deliver and record training when required.
• Support online training, experience working with an LMS.
• Lead a team of trained Stylist Ambassadors who deliver some training content.
• Develop annual field sales training calendar.
• Participate in the planning and delivery of content at the Company’s Annual Summit and Basecamp sales meetings.
• Meet financial objectives by forecasting training requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Contribute to additional team and company initiatives as needed/assigned.


Required Knowledge, Skills and Abilities
• Excellent verbal, written, interpersonal, and presentation skills
• Creativity and innovation in formulating training programs
• Familiarity with various trends in training and learning technology
• Excellent management and organizational skills
• Solid critical thinking and problem-solving skills
• Strong project management skills

Required Education and Experience

• Bachelor’s degree is required, concentration in HR management, business management, communications, or education preferred
• Minimum of 5 years of experience in having built and implemented sales training programs and teams in high growth environments
• Experience with multi-channel distribution
• Experience with commissioned sales training
• Strong Microsoft Office skills in all areas (Word, Excel, PowerPoint and Outlook)

Some travel is anticipated for this position.

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