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Stylist Care Representative

We are looking for:

Job Summary

The Stylist Care Representative supports our Stylists and their clients through phone calls and emails. This position is integral to the success of our Stylists and the growth of our company. Additionally, this position continually searches for ways to improve the Stylist and client experience and work with others within the company to make it happen. This position reports to the Support Team Manager.


Core Accountabilities and Responsibilities
• Respond to Stylist and client needs via phone and email in a timely manner to ensure they receive accurate information and an optimal experience for their issue or need.
• Recommend potential products and/or services to management by collecting customer information and analyzing stylist needs.
• Provides stylists and clients with up-to-date information regarding products and promotions.
• Project a positive image in all interactions.
• Cross train in other areas within J. Hilburn to improve knowledge of the company.
• Cross functionally works with assisting in other projects to support J. Hilburn.

Required Knowledge, Skills, and Abilities
• A naturally compassionate and patient demeanor
• Excellent communication, organization, and customer service skills
• Ability to empathize with and prioritize stylist and client needs.
• Ability to research complex issues using multiple systems.
• Self-motivated and focused with a strong positive and confident attitude.
• Excellent problem solving and analytical ability.
• Must be able to work within a team environment and with other teams/departments.
• Values - honesty, transparency, respect, and empathy and likes to have fun!

Education and Experience
• One year of sales/customer support experience
• Bachelor’s Degree in Fashion Merchandising, Business, or related field preferred
• Strong Microsoft Office (Word, Excel, and Outlook) skills
• Able to work 2 Saturdays each month.

• Currently work from the office Monday through Thursday and Friday work from home or in office.

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